Terms of Service
Last updated: August 9, 2026
These Terms of Service (“Terms”) govern your use of https://www.northstonecleaning.com and the cleaning services provided by NorthStone Cleaning LLC(“NorthStone,” “we,” “us”). By using our site or booking a service, you agree to these Terms.
Our services
NorthStone provides residential and commercial cleaning services in the areas we serve. Services are performed by carefully vetted, background-checked cleaning professionals engaged as independent contractors. Service availability may vary by location.
Quotes and pricing
Quotes are estimates based on the information you provide. Your final price is confirmed before work begins. Unusual conditions (for example, heavy buildup or post-renovation cleaning) may require an adjusted quote, which we will confirm with you in advance. All prices include standard supplies unless stated otherwise.
Booking, payment, and cancellations
Scheduling and payment are handled securely through our booking platform. Payment authorization may be required to confirm a booking. There is no long-term contract for recurring service, you may adjust your frequency or cancel at any time. Please provide reasonable notice for cancellations or rescheduling so we can offer the slot to another customer.
Access and your responsibilities
To perform our services, we need safe and reasonable access to your home or space at the scheduled time. Please secure valuables and inform us of any items requiring special care, fragile surfaces, pets, or hazards in advance.
24-hour re-clean guarantee
We back every cleaning with a 24-Hour Re-Clean Guarantee. If a task within the agreed scope of service was missed or not completed to a reasonable standard, notify us within 24 hours of the service and we will return to correct it at no additional charge.
To receive service under this guarantee, you must (1) report the specific items within 24 hours of the completed service, and (2) provide reasonable access to the property for us to perform the return visit. If access cannot be arranged, the guarantee remains available once access is provided.
This guarantee covers a return visit to correct items within the original scope of service. It is not a refund or money-back guarantee. Reports received after the 24-hour window are not covered by this guarantee; we may still review them at our discretion, but a remedy is not guaranteed. Any refund, credit, or other resolution outside of this guarantee is offered solely at NorthStone’s discretion.
Insurance and liability
NorthStone is insured and bonded. To the fullest extent permitted by law, our liability arising from our services is limited as described in any service-specific terms provided at booking. We are not responsible for pre-existing damage or for items not disclosed as requiring special care.
SMS/text messaging terms
If you opt in to receive text messages from NorthStone (for example, via the checkbox on our contact form), we may send you SMS/text messages related to your quote, booking, or service, such as appointment reminders, arrival notifications, and schedule updates. Message frequency varies depending on your booking activity. Message and data rates may apply. You can opt out at any time by replying STOP, or text HELP for assistance. Consent to receive texts is not required to purchase our services. For details on how we handle your information, see our Privacy Policy.
Website use
You agree to use our website lawfully and not to misuse it or attempt to disrupt it. All site content is owned by or licensed to NorthStone and may not be copied without permission.
Changes to these Terms
We may update these Terms from time to time. Continued use of our site or services after changes constitutes acceptance of the updated Terms.
Contact us
Questions about these Terms? Email contact@northstonecleaning.com or call (650) 752-8898.