Terms of Service
Last updated: June 29, 2026
These Terms of Service (“Terms”) govern your use of https://www.northstonecleaning.com and the cleaning services provided by NorthStone Cleaning(“NorthStone,” “we,” “us”). By using our site or booking a service, you agree to these Terms.
Our services
NorthStone provides residential and commercial cleaning services in the areas we serve. Services are performed by carefully vetted, background-checked cleaning professionals engaged as independent contractors. Service availability may vary by location.
Quotes and pricing
Quotes are estimates based on the information you provide. Your final price is confirmed before work begins. Unusual conditions (for example, heavy buildup or post-renovation cleaning) may require an adjusted quote, which we will confirm with you in advance. All prices include standard supplies unless stated otherwise.
Booking, payment, and cancellations
Scheduling and payment are handled securely through our booking platform. Payment authorization may be required to confirm a booking. There is no long-term contract for recurring service, you may adjust your frequency or cancel at any time. Please provide reasonable notice for cancellations or rescheduling so we can offer the slot to another customer.
Access and your responsibilities
To perform our services, we need safe and reasonable access to your home or space at the scheduled time. Please secure valuables and inform us of any items requiring special care, fragile surfaces, pets, or hazards in advance.
Satisfaction
We take pride in our work. If something isn’t right, contact us promptly and we’ll work with you to make it right. Specific service guarantees, if any, will be described at the time of booking.
Insurance and liability
NorthStone is insured and bonded. To the fullest extent permitted by law, our liability arising from our services is limited as described in any service-specific terms provided at booking. We are not responsible for pre-existing damage or for items not disclosed as requiring special care.
Website use
You agree to use our website lawfully and not to misuse it or attempt to disrupt it. All site content is owned by or licensed to NorthStone and may not be copied without permission.
Changes to these Terms
We may update these Terms from time to time. Continued use of our site or services after changes constitutes acceptance of the updated Terms.
Contact us
Questions about these Terms? Email hello@northstonecleaning.com or call (650) 752-8898.