Frequently asked questions
Everything you want to know
Straight answers about how we work, what's included, and what it costs. Still curious? Reach out, a real person will reply.
Trust & Safety
What if I'm not happy with the clean?+
You're covered by our 24-Hour Re-Clean Guarantee. If we missed something, just tell us within 24 hours and we'll come back and re-clean it free, no hassle and no charge. We'd rather make it right than leave you anything less than thrilled.
Are you a real local business?+
Yes. NorthStone is a veteran- and family-owned local business, run by a husband-and-wife team right here in the Bay Area. When you call, you reach real owners who are accountable for every clean, not a faceless app routing strangers to your door.
Are your cleaners background-checked and insured?+
Yes. Every cleaner is carefully vetted and background-checked, and NorthStone Cleaning is fully insured and bonded. We're a real local business with a real person you can reach, not an app routing a rotating cast of strangers to your door.
Will I get the same cleaner every time?+
Whenever possible, yes. Consistency and security are central to how we work, so we keep you with the same cleaner. If they're ever unavailable, we introduce a trained backup in advance, never an unannounced stranger.
Are your products safe for stone, hardwood, kids, and pets?+
Yes. We use pH-neutral, surface-safe products suitable for marble, quartz, stainless, and hardwood, and that are safe around children and pets. Protecting your finishes is part of the job, not an afterthought.
Pricing
How does your pricing work?+
Transparent flat-rate. You get a clear quote up front based on your home and the service you choose, all supplies included, and the price is locked before any work begins, the price we quote is the price you pay.
Do recurring cleanings cost less?+
Yes. Weekly, biweekly, and monthly plans earn a lower per-visit rate than one-off cleans, because consistent scheduling is more efficient for us. There's no lock-in contract, you can adjust frequency or cancel anytime.
Booking
Is there a contract or long-term commitment?+
No lock-in contracts. Recurring service simply earns a better per-visit rate, and you're free to change frequency or cancel anytime with no penalty.
How do I book?+
Get an instant quote or hit Book Now to choose your service, date, and time. Payment and scheduling are handled securely through our booking system, so you're confirmed in minutes.
Scheduling
Which areas do you serve?+
We're launching in Fremont, Pleasanton, and Danville, with Cupertino, Sunnyvale, and Los Gatos coming next. If you're nearby, ask, we're expanding across the Bay Area.
Service
What's the difference between a standard and a deep clean?+
A standard clean maintains an already-tidy home on a routine. A deep clean is the reset, baseboards, trim, scale removal, degreasing, and detail work that built-up grime needs. Most first-time customers start with a deep clean, then move to recurring standard visits.
Still have a question?
Get an instant quote, or send us a message, we're happy to help.