Privacy Policy

Information we collect

We collect information you provide directly, such as your name, email, phone number, address, and details about your home or cleaning needs, when you request a quote, contact us, book a service, or apply to work with us. We also collect limited technical data automatically (such as device and usage information) through analytics tools to understand and improve our site.

How we use your information

We use the information we collect to:

• Provide quotes, schedule, and deliver cleaning services;
• Respond to your inquiries and provide customer support;
• Process payments through our booking and payment providers;
• Send service-related communications and, with your consent, marketing;
• Improve our website, services, and customer experience.

How we share information

We do not sell your personal information. We share it only with service providers who help us operate, for example, our booking and payment platform (BookingKoala and its payment processor), email delivery, and analytics providers, and when required by law. These providers are permitted to use your information only to perform services for us.

Cookies and analytics

We use cookies and similar technologies, including analytics services, to operate our site and understand how it is used. You can control cookies through your browser settings.

Data retention and security

We retain personal information for as long as needed to provide our services and for legitimate business or legal purposes. We use reasonable safeguards to protect your information, though no method of transmission or storage is completely secure.

Your choices and rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. Depending on where you live, you may have additional rights under applicable law (for example, the California Consumer Privacy Act). To exercise any right, contact us at hello@northstonecleaning.com.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. We will post the updated version here with a new “Last updated” date.

Contact us

Questions about this policy? Email hello@northstonecleaning.com or call (650) 752-8898.